About GrailBet: Operator, Licence and Support

Before you deposit anywhere, it is reasonable to ask who is behind the site. This page sets out the facts about GrailBet: the company that runs it, the licence it holds, how to contact us and which safeguards protect your account. We do not award ourselves ratings or scores; we simply lay out the details so you can judge for yourself.

Who operates GrailBet

GrailBet is operated by Grail Technologies Ltd, a company incorporated in Saint Lucia under company registration number 2025-00264. The registered office is at Rodney Bayside Building, Rodney Bay, Saint Lucia.

The brand launched in June 2026, which makes it a new name in online gaming. Being new means there is no long track record to point to yet, so we think it is all the more important to be transparent about the licence, the terms and the way the site works.

Detail	Information
Brand	GrailBet (GrailBet Casino and GrailBet Sportsbook)
Operator	Grail Technologies Ltd
Company registration	2025-00264, Saint Lucia
Registered office	Rodney Bayside Building, Rodney Bay, Saint Lucia
Licensing authority	Government of the Autonomous Island of Anjouan, Union of Comoros
Licence number	ALSI-202512005-FI1
Launched	June 2026
Minimum age	18, or the legal age where you live

The GrailBet licence

GrailBet holds a gaming licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, with licence number ALSI-202512005-FI1. This is the authority that licenses the site; GrailBet is not licensed by regulators such as the UK Gambling Commission or the Malta Gaming Authority.

Anjouan is an offshore licensing jurisdiction used by many international online casinos. Rules on player protection and dispute handling differ from one licensing body to another, so we encourage every player to read the Terms on the site and to check that online gambling is legal where they live before registering.

A daily winnings cap applies, along with the usual rules on bonuses and verification. These are all set out in the Terms, and we would rather you read them before you play than discover them afterwards.

What GrailBet offers

GrailBet puts a casino, a live casino, a sportsbook and esports betting on one account, with a Casino / Sports switch in the header. The casino lobby holds more than 8,000 games from around 50 providers, including our own Grail Originals; the full lobby is described in our GrailBet casino games guide.

The sportsbook is powered by Betby and covers pre-match and in-play markets on a dozen sports plus esports, as set out on the GrailBet Sportsbook page. Account currencies include USD, EUR, CAD, BRL, MXN, CLP, DKK, NOK, SEK and TRY, as well as crypto.

Customer support and languages

Our support team is available around the clock. Live chat is the quickest route for most questions, while email suits anything that needs documents or a longer explanation.

Channel	How it works
Live chat	Available 24/7 on the site, from any page
Email	[email protected]; put your username in the subject line, replies within 24 hours
Community	GrailBet channels on Discord and Telegram
Social media	GrailBet profiles on X and Instagram

The site is available in English, Français, Español and Türkçe, which you can switch between from the language menu. Ideas from players are welcome too: when we adopt a player’s suggestion, a Goodwill Bonus may be awarded as a thank-you.

Security and fair play

• Encryption: the site uses SSL encryption to protect your personal and payment details.
• Verification: identity (KYC) checks are carried out before withdrawals, which helps prevent fraud and underage play.
• Game fairness: games come from licensed studios and use tested random number generators.
• One account per person: duplicate accounts are not permitted.

You can read about the documents used for verification in our GrailBet login and sign-up guide, and about withdrawal timings on the GrailBet payments page.

Restricted countries

Players from the United States cannot register at GrailBet, and several other countries are restricted as well. Because the list can change, the Terms on the site are the definitive source; please check them before creating an account.

Using a VPN or false details to get around these restrictions breaks the Terms and can lead to the account being closed. Gambling should always be legal where you are, and it should always be affordable; our GrailBet responsible gaming page explains the limits and self-exclusion tools available.